Incident Response Flow

1. Detect and acknowledge

• Confirm the incident signal is valid.
• Open an incident channel and assign an incident owner.

2. Triage and scope

• Identify impact surface (users, systems, environments).
• Classify severity and establish communication cadence.

3. Contain and mitigate

• Apply the safest short-term mitigation first.
• Record every change and decision made during mitigation.

4. Resolve and recover

• Deploy permanent fix and verify system health.
• Confirm customer impact has ended.

5. Review and prevent

• Publish a short post-incident summary with timeline and root cause.
• Capture follow-up actions with owners and target dates.